Tough Cookies Support

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  • Is there a minimum order?

    Yes, our minimum order is 4 meals per week.

  • How do I order a Tough Cookies subscription?

    Creating a goal-based subscription is as easy as this:   1. Click on the sign-up box on our homepage.   2. Select the number of days you'd like to order for. (Ex. Wed-Fri: 3 days)   3....

  • How do I give the gift of Tough Cookies?

    We offer e-gift cards for friends and family in just a few steps. 🎁 Head to the bottom of any page on our website. Here, you will see an option that says "gift cards".   Simply click and you'...

  • What is Tough Cookies?

    Tough Cookies is a goal based meal delivery and subscription service based in Massachusetts. Passionate about nutrition and high quality food.    We deliver fresh (not frozen) prepared meals, de...

  • Do I have to order every week?

    Nope, you're in total control! If you don't want to receive an order, just skip a week [link to skip a week article] (or 3!) before the deadline outlined in your Deliveries.

  • Where is Tough Cookies Currently Doing Business?

    We deliver all throughout the Greater Boston Area. We currently serve up to a 30-mile radius from our kitchen, located in Hanover, MA.   Want to see if you are in our radius? Enter your ZIP code...

  • When Can I Expect My Meals To Arrive?

    We deliver on Sunday between 8AM-6PM. You will receive a text notification when your delivery is close by. If for some reason you are not going to be home to receive your meals, you can upgrade to ...

  • How does ordering work?

    There are three simple steps to choose your meals and get your deliveries set up:   Pick your plan. Select from a range of goal based and lifestyle plans, Weight Loss, Balance, Gain Muscle, K...

  • How Can I Contact You?

    There are a few ways to get in touch with us. Our Customer Care team is ready to answer your questions every day, Monday through Sunday.   Mon - Fri:  9AM – 5PMSat:  9AM – 5PMSun:  9AM – 5PM   Call...

  • Is There a Pickup Location?

    Update 01/11/22:  Due to COVID-19, our pickup option is currently unavailable.    If for some reason you cannot receive your delivery, we do have a location where you can pick up your food.    Addr...