Once your delivery driver is on their way with your order, we'll send you an SMS text update. We send a second SMS text when your driver has arrived with your delivery. If you do not receive these text messages, make sure to visit your Delivery Information page to ensure that the correct phone number has been put under your account.
Deliveries take place on Sundays. Delivery times change each week. Orders are typically delivered between 6AM-6PM on delivery day.
In the rare case that did not receive your order on delivery day, make sure to contact us via email at help@toughcookies.co or live chat on our website and we'll respond quickly to resolve the issue!
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